A sale is more than a one-time transaction; it’s an experience that brings your customers back or sends them packing! Paramount InfoTech specializes in communicating your brand personality and delivering a buying experience that drives repeat business.
We’re flexible in our approach to selling your products. Our goal is to adapt our environment to your business model and product matrix to achieve the highest possible performance, handling every cross-sell and upsell opportunity in a way that works for your brand.
Up-selling call center services are when you draw a customer's attention to a service/product of greater quality and sometimes even a higher cost. For instance, you can tell the customer that "Did you notice that you can get the same product with some extra features for just $85 more?" Such cross definition selling offers are usually made in a pleasant tone and never forced on the customer. Up-selling call center services is just a way to inform the customer of better products/services.
AtParamount InfoTEch, we have experienced call center professionals who are trained in the art of up-selling services to customers. Outsource to Paramount InfoTEch and stay assured about an increase in revenue from up-selling your services/products to existing customers.
The process of cross-selling call center services is similar to the inbound telemarketing technique that is used to notify customers of any related product/service that comes with the main product or service that the customer is primarily interested in. For example, a customer who has bought a computer printer from your organization might want to buy extra cartridges or paper.
In such cases, if you inform your customers about the additional services that you provide they will continue to buy your products/services and remain dedicated to your organization. At Paramount InfoTEch, we have trained customer support professionals who are skilled in cross-selling services to customers.
What are the benefits of outsourcing contact up-selling services and cross-selling services?
By outsourcing cross/upselling services you have the advantage of eliminating your intermediate supply chain management
Outsourcing helps you save on your resources. You can utilize these resources for other productive work
By offering services that benefit your customers, you will be in their good books. Your customers will start to trust you and buy more of your services/products.