customer support

 

Customer support is one of the most important components of Customer Service. It is explained as a range of services provided to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting,maintenance, upgrading, and disposal of the product.

Paramount InfoTech specialize in top-quality customer care, inbound sales, order-processing, technical support, customer relationship management, chat support and email response.

 

Our customer service outsourcing and call center outsourcing services at a glance:

  • Customer service 24/7 via e-mail, telephone, fax, SMS/MMS, interactive voicemail, and online chat

  • Telesales, retention, proactive complaint management

  • Technical support, information and value-added services, back-office services

  • Integration of CRM and customer service

  • Connected customer service consulting and CRM

  • In short, we offer you solutions that make your business more simply and successful. We give you an edge in market with efficient processes, qualified dialogs or intelligent outsourcing.

 

 

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