Customer support is one of the most important components of Customer Service. It is explained as a range of services provided to assist customers in making cost effective and correct use of a product. It includes assistance in planning, installation, training, trouble shooting,maintenance, upgrading, and disposal of the product.
Paramount InfoTech specialize in top-quality customer care, inbound sales, order-processing, technical support, customer relationship management, chat support and email response.
Our customer service outsourcing and call center outsourcing services at a glance:
Customer service 24/7 via e-mail, telephone, fax, SMS/MMS, interactive voicemail, and online chat
Telesales, retention, proactive complaint management
Technical support, information and value-added services, back-office services
Integration of CRM and customer service
Connected customer service consulting and CRM